SHIPPING & RETURNS

When will my order be shipped? 

We ship all orders within 1-2 working days. Orders are shipped with Bpost and are usually delivered withing 24 hours after shipment.

How can I return an item? 

You have a period of 14 calendar days to return your item/s. You can return the items in our multibrand store in Mechelen (Butik Moose) Bruul 124 or you can ship the item/s on own cost to us:

Butik Moose

Bruul 124

2800 Mechelen

Belgium

 

Send us an email to inform us that you would like to return your order, that way we are expecting your package and we can process your return as soon as your package arrives. 

Email: info@dear-eva.be

All items need to be in original state, unworn and with the original hangtags. 

 

How can I exchange an item for a different size? 

Send us an email (info@dear-eva.be) with your preferred size. We will then keep that size for you untill we have processed your return. See above our return process.